Refund policy
Refund Policy
At Pepper, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund process within 30 days of purchase.
30-Day Refund Window
You have 30 days from the date of delivery to request a refund. After this period, we will not be able to process refund requests.
Refund Conditions
To be eligible for a refund, items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Not damaged due to misuse or improper care
How to Request a Refund
To initiate a refund, please contact our support team at supportwearpepper@gmail.com with your order number and reason for the return. We will provide you with return shipping instructions and process your refund once the item is received and inspected.
Refund Processing Time
Once we receive and inspect your returned item, refunds will be processed within 5-7 business days. The refund will be credited to your original payment method.
Non-Refundable Items
The following items cannot be refunded:
- Items purchased on clearance or final sale
- Personalized or custom-made products
- Items damaged due to customer mishandling
- Products used or worn
Contact Us
For refund inquiries, please email supportwearpepper@gmail.com. Our team will respond within 24-48 hours.